Customer Support. Engaged.

Customer success is the beating heart of our business.

When you choose Modern Campus, you become part of a community—one that values service and support. We're obsessed with your success.

 

“

Modern Campus went above and beyond to save the day. Christopher, my technical support analyst contact, saved my life. If it wasn’t for him, our website might still be down. It’s great to have good customer service when you have routine issues, but in drastic situations like a Category 4 hurricane, it’s a necessity to have Modern Campus on your team.

Sherri DavisWebmaster, Gulf Coast State College

Responsive Service

  • Our customers’ designated support contacts can rely on prompt, knowledgeable assistance via web form, email and phone. The average response time is less than 30 minutes.
  • Report log-in issues and access help 24/7 with our online support site, HelpDesk, knowledge base, feedback forum, training videos and API documentation.
  • Easy to use and powered by Zendesk, our online portal is available around the clock, and requests are always quickly answered during regular support hours.

Reliable Partner

  • We provide regular, reliable delivery of feature packs and version upgrades including new features, enhancements and issue fixes.
  • The Modern Campus SaaS hosting uptime is 99.95%.
“

I cannot say enough good things about Modern Campus support. It doesn't matter who we come across; everyone is so helpful and the response time is tremendous. I'm very thankful that we get to work with such a responsive and intelligent team.

Saira CooperExecutive Director of Operations at the Susanne M. Glasscock School of Continuing Studies, Rice University

 

Access to the Tools You Need to Succeed

Product and implementation support and training resources for Modern Campus customers include:

  • Support HelpDesk — Submit tickets to our customer success team for troubleshooting and product questions.
  • Product Support Site — Access support materials, reference guides, training and other materials 24/7.
  • Feedback Forum — Submit product feature requests and provide product feedback.
  • Training Videos and Resources — Gain product knowledge, learn efficient tips and master clever tricks.
  • Helpful Code Repository — Get a head start with useful reference code and API documentation.
  • Become part of the Modern Campus Community — Connect with your peers at other institutions and organizations to leverage and build upon best practices together.

 

Modern Campus Customer Support is award-winning.

Stevie Award Winner

16x

Stevie Award Winner for Customer Service

Modern Campus is customer obsessed. We’ve won 16 Stevie Awards for Customer Service Department of the Year, as well as three Customer Sales and Service World Awards.​